Access to "Alternative Matched Intents" within a DF CX Agent

[mark_jones_ebm]

Hi,

There is some useful data called "Alternative Matched Intents" which is accessible from diagnostic info allowing me to see potential alternative matched intents, which could be useful to help drive a disambiguation flow.

Is there a way to access this within the agent?  It is not passed to the webhook unfortunately, but I wondered if I could access it via an in-built parameter?

Thanks!

[sahilnaircool]

The "Alternative Matched Intents" data, available from diagnostic information, isn't directly passed to the webhook and also isn't accessible as an in-built parameter within the agent at runtime. However, you can still access this information programmatically by using Dialogflow's or Google's API.

Here are two approaches you could explore:-

1. Dialogflow CX API

2. Dialogflow ES API (with QueryParameters)

[mark_jones_ebm]

Understood.  As I am in the CX agent and need access at run-time,  I just wanted to confirm this isn't available to me, which looks like it isn't.  Which is a shame!

Thanks!