Agent Assist - Generative Knowledge Assist - Autosuggestion Issue

[Mani_Tej]

Hello everyone,

Agent Assist - Generative knowledge Assist is not able to auto suggest an answer for some queries, but when the same query is searched manually, able to get answer. Please refer below screenshot.

Also, In some cases if the query is slightly rephrased, then Generative KA autosuggests an answer.

Can anyone explain how to resolve this issue or why it is happening?

Implementation Details:
We have created a datastore agent in vertex AI agent builder and added the datastore agent in Generative knowledge assist while creating a conversation profile. Please refer below screenshot for conversation profile settings.

[MarvinLlamas]

Hi @Mani_Tej,

Welcome to Google Cloud Community!

It appears that you are encountering issues with auto-suggested answers for your queries when using Generative Knowledge Assist. 

Here are some potential ways to address your issue:

• Review the Datastore configuration: Verify that the datastore is properly configured and initialized. Ensure that all required documents and data have been successfully imported into the datastore.
• Verify Datastore Connection: Ensure that the connection between the datastore and Generative Knowledge Assist is correctly configured. Confirm that the correct datastore ID is used instead of the app ID.
• Check Data Formats: Ensure that the data in your datastore is in a supported format. Data formatting issues can sometimes interfere with auto-suggestions.
• Update and Synchronize Data: Confirm that the data in your datastore is the latest version. Periodic ingestion or manual updates may be needed to maintain data accuracy.

If you continue to run into issues, consider reaching out to Google Cloud Support to further check underlying issues. When you contact them, be sure to provide as much detail as possible and include screenshots. This will help them understand your problem better and get it sorted out more quickly.

I hope the above information is helpful.