Agent Assist - Simulator View - no smart reply suggestion

[abhirajgandhi]

I was trying to use "smart reply" option in the google agent assist but no suggestion were populated.

I have tried "smart reply" using sample data with option "I would like to try it with sample data" which autopopulated the conversation UI as snapshot given below. After this it took good amount of time approx 10-12 hrs to train with given data. Once conversation profile was set with trained data, I tried smart reply on simulator view but was not getting any suggestion as smart reply. Please suggest where I am going wrong.

[dionv]

Hello abhirajgandhi,

In the conversation profile created, you can lower the confidence threshold to 0.0001 to see if the suggestion will be shown.

[abhirajgandhi]

@dionv  - Thanks it helped to get FAQs and Articles populated however I still not see smart reply suggestion popup. Below are the snapshots which I see after recommended changes and my configuaration of conversation profile. Please have a look and let me know if I need a change in configuration.