Cleaning out CX Intent Suggestions

We turned on Intent Suggestions and we like how the feature easily identifies missing training phrases and gives us the ability to easily add them to existing intents.

However 🙂 , when we take a no match entry, open it, and click the suggested training phrase, then select an existing Intent and do a Move Right, then we click Update to add it, we get a pop-up message that states:

"Move <N> training phrase(s) to intent <our intent>.  This action will not modify intent suggestion '<google suggested intent name>."

So after we update our intent with the training phrases, we return back to Suggestions, and the same suggestions are still there.  We'd like to mark or delete them so they don't keep showing up in the list.  

Does DF sweep the suggestions on a periodic basis to clean out suggestions that already have been remediated?  How to we flag a suggestion as remediated so it falls off the list?

Thx.

7 3 108
3 REPLIES 3

Hi!

This is a live feature, it should be updated after some days once the new intent phrases are detected.

Best,

Xavi

Thank you Xavi!   We aren't seeing them fall off after several days, does someone have to say those phrases for them to be removed from the suggestions?   

probably, not 100% sure