I have an extensive Dialogflow CX agent with multiple flows which hands over to a Playbook to gather date from a user. This is all working fine although occasionally users try and input the date using DTMF input as we use this approach elsewhere in the agent. The problem is that I can't access the DTMF in the playbook.
The DTMF never makes it to the Playbook input despite the fact that the logs show the DTMF input. If I try with the simulator there is nothing in the Playbook execution trace although its just logged as:
action: respond
input: null
I've also tried with live calls and when I look at the conversation logs, instead of the actual DTMF input which is visible in the conversation log: [DTMF] 01031975, the utterance which is sent to the Playbook is: { "text": "date of birth" }
Does anyone have any working approaches? At the moment there is no way to access the DTMF input or even listen for DTMF input from within the Playbook so I can act accordingly.
If the playbooks don't handle DTMF input or provide ways to handle this sort of input this seems to be a major failing in the platform.
any help would be much appreciated
thanks
Adrian
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