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DialogFlow CX Phone Gateway Not Working

Posted on 07-08-2024 02:02 PM
ashenwai
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Hi,

I've been trying to test using the DialogFlow CX Phone Gateway Integration, and it is constantly dropping my calls or failing to recognize any audio if I am able to reach the number at all. I haven't changed my agent since last december and was able to call the test numbers then. I've tried recompiling my environment, testing using text (which works fine), but the phone gateway refuses to work.

I'm not on a free plan and am nowhere near hitting the quotas/limits for the integration. Would anyone be able to suggest how to debug this issue?

 

Thanks and Regards,

Anish Shenwai

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Posted on --/--/---- --:-- AM
dhruv-wappnet
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Hi. I have came accross this same issue. In my case, it was due to the speech agent i was using. As I changed the agent to default, it started working. 

Also, your issue may be related to the "Output audio text" response. Many of the voices (Journey for example) are not supported with SSML lannguage if you have used that. 

Lastly, I'd suggest handling no-input or no-match events. This would help you understand if the phone call is dropping due to a timeout or something.

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