DialogFlow CX triggering no-match when adding words like "issue" or "working".

[pmurray123]

I am having an issue with DialogFlow CX not recognizing certain words. For example, if I test "Internet" it will trigger the proper intent. "Internet not" also triggers the proper intent. But, when I said "Internet not working" the system triggers a no-match. There are no other intents with the word "working" listed as a training phrase.

Help?

[anjelab]

Thanks for sharing @pmurray123, have you tried doing the suggestions in this SO post?

[anjelab]

Thanks for sharing @pmurray123, have you tried doing the suggestions in this SO post?

[anjelab]

Thanks for sharing @pmurray123, have you tried doing the suggestions in this SO post?

[pmurray123]

Yes. I have tried both Advanced and Basic NLU multiple time, and train regularly. I am still having issues. The system will recognize "help with iPad", but "help with an iPad" triggers no-match. I can't figure it out!

[anjelab]

Since the SO post was not able to offer some resolution to your scenario, I suggest to raise a Public Issue (PIT). An engineer specialized in the product can check your issue and offer solution. 

[ztaylor96]

@pmurray123 Did you ever find out the root cause here? I'm seeing similar behavior.

[pmurray123]

No, I never did figure it out.