Dialogflow Possible Bug? Noticed failures when non-Wavenet voices selected

[anwhite]

Edit: There were two issues popping up in my GDF CX VA- First, it was dropping calls to human escalation + I was seeing a no-handler error event in my logs after switching the default voice

I initially thought that a no handler for event was triggering along with the voice failure but it seems to be unrelated. Cloud logging didn't provide any extra insight besides a confirmation of the loaded voice in the service when the failure occurred.

This seems to occur far more frequently when a non-Wavenet voice synthesis agent is chosen on a phone gateway.

[anwhite]

I have another three clues. 

1.  Even though there is no SSML or voice output that precedes my initial welcome to a caller, when using the Voice US-Journey-F, the speech-to-text model will announce the number 8, followed by the initial welcome
2.  In some cases it looks like the dialogflow agent continues to run successfully through a few pages while the failure message is being announced.
3. When the voice is switched back to a Wavenet voice, the failures persist for a few more minutes, then seem to stop.

[xavidop]

nvm, now I understand the issue. I would recommend creating a ticket here: 

 https://issuetracker.google.com/issues?q=status:open%20componentid:956347&s=created_time:desc

please keep me updated.

I am curious to know what is going on!

[anwhite]

Going to piggy back off another open item that seems to be related to non-default voices

[xavidop]

can you link me to it? I can track it

[anwhite]

This one: https://issuetracker.google.com/issues/307574401

[xavidop]

thanks!

[xavidop]

Hi,

I did not fully understand the first paragraph: "I'm seeing in the console logs that a Google Dialogflow agent will put a failure message when a Dialogflow CX agent very early on in a conversation-" can you please re-phrase it?

To create a ticket, you have to create it here: https://issuetracker.google.com/issues?q=status:open%20componentid:956347&s=created_time:desc

Best,

Xavi