Dialogflox CX Phone Gateway drops call

[ngargi009]

I configured a Dialogflow CX with Google Phone Gateway with Hindi. The welcome page has a pre-recorded audio in Hindi which plays automatically when user calls the number.

However the call is immediately dropped and no further intent matching happens. The intent has training phrases in Hindi and ML model is trained too. The call drop happens without any delay post playing of pre-recorded audio.

[NorieRam]

Hi @ngargi009,

Welcome to Google Cloud Community!

Dropped calls typically occur due to a short silence timeout, incorrect no-match handling, or exceeding your Dialogflow CX quotas.

Here’s to check:

• Check your Phone Gateway's silence timeout and increase it.
• Ensure your Dialogflow CX flow handles silence and unexpected inputs gracefully.
• Review the Dialogflow CX quotas to make sure you're within limits.
• If you're using webhooks, check their logs for timeouts and errors.
• Ensure your telephony provider is properly integrated.

If the issue persists, contact Google Cloud Support. They have the resources and expertise to identify and resolve platform-specific issues.

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