Hello, this would be an example for the previous explanation:
Entity type:
Entity1: Tarjetas
Synonyms: "Tarjetas", "Cartón", "Plástico"
Page (not start page):
- Agent Fulfillment: "What do you want?"
- Required/Not required Parameter: "intent_param" (I said required in the previous explanation, in both cases I can't achieve what I was expecting)
- Some intent Routes
- Event handler ("sys.no-match-1")
User input: "Plástico"
The behavior which I was expecting is that Agent tried to match any of the intents and:
1. If match, activates the corresponding intent route
2. If no-match, activates the "sys.no-match-1" event handler
And I also expected that simultaneously, if the input matches with the Entity/Synonym, the parameter was also collected and mapped with the corresponding entity.
Summarizing, is it possible to collect a parameter (map entity type) and try to match intents, with one unique user input at the same time?
Response for Required parameter (Parameter is collected but event handler is not activated):
{
"advancedSettings": {
"audioExportGcsDestination": {},
"loggingSettings": {
"enableInteractionLogging": true
},
"speechSettings": {
"endpointerSensitivity": 90,
"noSpeechTimeout": "5s"
}
},
"currentPage": {
"displayName": "Prueba params",
"name": "projects/dev-bbva-dialogflow-poc/locations/us-central1/agents/57dc60ad-5e59-4913-9c5a-dcef53842159/flows/9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8/pages/5409aed3-7c85-47a8-aa87-2a84947d8b5d"
},
"diagnosticInfo": {
"Alternative Matched Intents": [
{
"Score": 1,
"Active": true,
"Parameters": {
"intent_param": {
"resolved": "REDACTED",
"original": "REDACTED",
"type": "@resolve_intent"
}
},
"Type": "NLU_SLOT"
}
],
"Transition Targets Chain": [],
"Session Id": "19db1e-467-50c-8d4-69fdb3e1a",
"Triggered Transition Names": [],
"Execution Sequence": [
{
"Step 1": {
"InitialState": {
"SessionParameters": {
"intent_param": "REDACTED"
},
"MatchedIntent": {
"Active": true,
"Parameters": {
"intent_param": {
"resolved": "REDACTED",
"type": "@resolve_intent",
"original": "REDACTED"
}
},
"Type": "NLU_SLOT",
"Score": 1
},
"FlowState": {
"Name": "Prueba params",
"FlowId": "9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8",
"Version": 0,
"PageState": {
"Name": "Prueba params",
"ActiveParameter": "intent_param",
"PageId": "5409aed3-7c85-47a8-aa87-2a84947d8b5d",
"FormFilled": false,
"Status": "PROCESSING_FORM"
}
}
},
"Type": "INITIAL_STATE"
}
},
{
"Step 2": {
"StateMachine": {
"FlowState": {
"Name": "Prueba params",
"Version": 0,
"PageState": {
"PageId": "5409aed3-7c85-47a8-aa87-2a84947d8b5d",
"FormFilled": true,
"Name": "Prueba params",
"Status": "TRANSITION_ROUTING"
},
"FlowId": "9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8"
}
},
"Type": "STATE_MACHINE"
}
}
]
},
"intentDetectionConfidence": 1,
"languageCode": "es",
"match": {
"confidence": 1,
"matchType": "PARAMETER_FILLING",
"parameters": {
"intent_param": "Tarjetas"
},
"parametersOriginalValues": {
"intent_param": "Plástico"
},
"resolvedInput": "Plástico"
},
"parameters": {
"intent_param": "Tarjetas"
},
"redactedParameters": [
"intent_param"
],
"responseMessages": [
{
"interactiveVoiceResponseSettings": {
"audioExportGcsDestination": {},
"speechSettings": {
"endpointerSensitivity": 90,
"noSpeechTimeout": "5s"
}
}
}
],
"text": "Plástico"
}
Response for no roquired parameter (Event handler is activated, but no parameter is collected):
{
"advancedSettings": {
"audioExportGcsDestination": {},
"loggingSettings": {
"enableInteractionLogging": true
},
"speechSettings": {
"endpointerSensitivity": 90,
"noSpeechTimeout": "5s"
}
},
"currentPage": {
"displayName": "End Session",
"name": "projects/dev-bbva-dialogflow-poc/locations/us-central1/agents/57dc60ad-5e59-4913-9c5a-dcef53842159/flows/9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8/pages/END_SESSION"
},
"diagnosticInfo": {
"Execution Sequence": [
{
"Step 1": {
"InitialState": {
"Event": "sys.no-match-1",
"FlowState": {
"PageState": {
"Name": "Prueba params",
"Status": "TRANSITION_ROUTING",
"PageId": "5409aed3-7c85-47a8-aa87-2a84947d8b5d",
"FormFilled": true
},
"FlowId": "9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8",
"Name": "Prueba params",
"Version": 0
}
},
"Type": "INITIAL_STATE"
}
},
{
"Step 2": {
"Type": "STATE_MACHINE",
"FunctionExecution": {
"Responses": [
{
"responseType": "HANDLER_PROMPT",
"text": {
"redactedText": [
"No se a qué te refieres exáctamente, pero tiene que ver con $session.params.intent_param"
],
"text": [
"No se a qué te refieres exáctamente, pero tiene que ver con $session.params.intent_param"
]
},
"source": "VIRTUAL_AGENT"
}
]
},
"StateMachine": {
"FlowState": {
"Name": "Prueba params",
"PageState": {
"PageId": "5409aed3-7c85-47a8-aa87-2a84947d8b5d",
"Name": "Prueba params",
"FormFilled": true,
"Status": "TRANSITION_ROUTING"
},
"Version": 0,
"FlowId": "9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8"
},
"TriggeredEvent": "sys.no-match-1",
"TriggeredEventHandlerId": "f6760455-fb9b-49fb-acae-69142ec33188"
}
}
},
{
"Step 3": {
"StateMachine": {
"FlowState": {
"FlowId": "9aecdd7b-3a57-4342-aaf9-caf3f2c6a9f8",
"PageState": {
"Name": "End Session",
"PageId": "END_SESSION",
"Status": "ENTERING_PAGE"
},
"Name": "Prueba params",
"Version": 0
}
},
"Type": "STATE_MACHINE"
}
}
],
"Alternative Matched Intents": [],
"Session Id": "946ef0-346-0ee-be7-ec290fb95",
"Unfulfilled Parameters": [
"$session.params.intent_param"
],
"Transition Targets Chain": [
{
"TargetPage": "END_SESSION"
}
],
"Triggered Transition Names": [
"f6760455-fb9b-49fb-acae-69142ec33188"
]
},
"intentDetectionConfidence": 0.3,
"languageCode": "es",
"match": {
"confidence": 0.3,
"event": "sys.no-match-1",
"matchType": "NO_MATCH"
},
"responseMessages": [
{
"responseType": "HANDLER_PROMPT",
"source": "VIRTUAL_AGENT",
"text": {
"redactedText": [
"No se a qué te refieres exáctamente, pero tiene que ver con $session.params.intent_param"
],
"text": [
"No se a qué te refieres exáctamente, pero tiene que ver con $session.params.intent_param"
]
}
},
{
"interactiveVoiceResponseSettings": {
"audioExportGcsDestination": {},
"speechSettings": {
"endpointerSensitivity": 90,
"noSpeechTimeout": "5s"
}
}
},
{
"endInteraction": {}
}
],
"text": "Plástico"
}
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