Difference in response: Dialogflow CX and when the same bot hosted in webpage

[Geethapriya]

The data store from each page is being used to generate responses using a state machine. However, the same question is yielding different responses at different times. Why is this happening?
Additionally, I've hosted the chatbot on a webpage, but the response from Dialogflow differs from the response I receive on the webpage chatbot. 



Help me find a solution for this 
@xavidop 

[McMaco]

Hi Geethapriya,

I would also like to share my thoughts about your question which you may find helpful.

There are a couple of reasons why you might be getting inconsistent responses from your state machine chatbot and between your web page chatbot and Dialogflow:

State Machine Inconsistencies:

• Missing Transitions: It's possible your state machine lacks transitions for certain user inputs or page changes. If a question doesn't lead to a specific state, the machine might loop back or jump to a previous state, causing inconsistent responses.
• Data Storage Issues: If your state machine relies on data stored on each page, inconsistencies in how this data is saved or retrieved can lead to different responses for the same question. Ensure your data storage is reliable and updates consistently.
• Race Conditions: If your state machine updates based on user input and page changes simultaneously, a "race condition" might occur. This means the order of updates becomes unpredictable, leading to different responses depending on which update happens first.

Dialogflow vs. Web page Chatbot Differences:

• Integration Differences: The way Dialogflow and your web page chatbot are integrated might differ slightly. This could be due to custom code or settings specific to the webpage integration.
• Dialogflow Fulfillment: If your Dialogflow agent uses fulfillment (code that runs on Google's servers) to generate responses, any bugs in the fulfillment code could lead to inconsistencies between Dialogflow and the webpage chatbot.

Here's how you can troubleshoot the inconsistency:

1. Review State Machine Logic: Double-check your state transitions and make sure they handle all possible user inputs and page changes. Ensure every question leads to a defined state with a clear response.
2. Verify Data Storage: Review how your data is stored and retrieved on each page. Use logging or debugging tools to track data changes and identify potential inconsistencies.
3. Test State Machine Isolation: Try isolating your state machine logic and test it independently of the web page and Dialogflow. This can help identify issues within the state machine itself.
4. Compare Dialogflow and Web page Integrations: Review the configuration of both integrations to ensure they share the same intents and entities. If you have custom code involved, check it carefully for differences between the two platforms.
5. Test with Mock Data: Simulate user interactions and page changes with static data to isolate the issue. This can help identify problems with the state machine logic or data handling.

Additional Resources:
Documentation guide for Dialogflow concepts: https://cloud.google.com/dialogflow/cx/docs/concept

By systematically going through these steps, you can minimize the risk of missing transitions and ensure your state machine chatbot provides consistent and predictable responses.

Thanks.