Error Handling in Redirecting Inputs Between Playbooks in Conversational Agents

[EBastiani]

Hi everyone,

I'm developing a chatbot using Conversational Agents and encountering an issue when redirecting users between playbooks based on their intents. I'm using the Default Playbook specifically to redirect users to other playbooks.

Here’s the problem:
When I redirect the user from the default playbook to another playbook and try to add a new input in the redirected playbook, I receive the following error:
"Playbook output should be empty for pending invocation of playbook."

This error prevents me from adding any new inputs because the output appears to be blocked.

In some cases, when redirecting from the default playbook, the redirected playbook directly provides the answer to the user's initial input. This happens because the input from the default playbook is passed along to the redirected playbook. However, when I need to ask additional questions within the redirected playbook, I'm unable to do so because of this issue.

Has anyone encountered this error before? How did you resolve it? Any guidance on how to make this work would be greatly appreciated!

Thank you in advance!