Gimini app thinks im under 18

[Heyden303]

Morning, 

My Google account and profile reflects my correct age which is over 18. However, I can not use the gimini app extensions, or messenger features due to it thinking i am under 18. Has anyone seen this before or has a fix. TIA

[ruthseki]

Hi @Heyden303,

Welcome to Google Cloud Community!

Here are some workarounds that you can try:

• Check your Gemini Profile: Ensure your age is correctly entered within the Gemini app itself. Sometimes apps maintain their own user profiles separate from your Google profile. Correct any discrepancies there.
• Clear Gemini App Cache and Data: This will reset the app's settings and stored information. The location of these settings varies by operating system (Android or iOS). Search your device's settings for how to clear the cache and data for specific apps.
• Reinstall the Gemini App: Uninstall the app completely, then reinstall it from the official app store (Google Play Store or Apple App Store). This ensures you're getting a fresh, updated version.
• Contact Gemini Support: This is the most crucial step. Explain the situation clearly: your Google account shows your correct age, but the Gemini app still restricts access. Provide screenshots if possible as proof. Their support team can investigate why the age verification is failing.
• Check for Regional Restrictions: In rare cases, age restrictions might be stricter in certain regions. If you use a VPN or have recently changed your location settings, this could be a factor. Try temporarily disabling any VPN or changing your location settings back to your usual one.
• Different Device: Try accessing Gemini on a different device (phone, tablet) to see if the problem persists. This can help determine if the issue is with your device's settings or the Gemini app itself.

I hope the above information is helpful.