Google TTS and integration into Genesys

[VoiceTeam]

Hi All, First time poster ...long time Lurker.

I look after a Genesys Cloud CX system that uses Goolge TTS integration. Google recently update their TTS (see email below) and we lost our "en-GB-Standard-B" Voice, As you may see from very confusing communication below "en-GB-Standard-B"  was superseded by "en-GB-Standard-O"  the only other standard (Price range) choice being "en-GB-Standard-N".

Anyway this change on the day, we didn't like the new voice "en-GB-Standard-O" so started to look around for alternatives.

However , the end of last week Thursday or Friday it was noticed that our original "en-GB-Standard-B" was back in the room??  We had not changed the Integration in Genesys to point to the new "en-GB-Standard-O", so it was still pointing at "en-GB-Standard-B" this explains why.

My question is has Google decided to rollback the change and will now allow us to always use "en-GB-Standard-B" or has an engineer made a boo boo somewhere to allow this?  Does anyone have any info on when this might disappear again so that I can inform my customers? 

Hello  We’re reaching out to remind you about the upcoming updates to Google Cloud Text-to-Speech voices in European markets. Initially, the replacement was scheduled for December 6, 2024. However, to give you more time to test the new voices, the transition date has been extended to January 27, 2025. The new replacement voices are now available in our catalog and are listed in the PDF file linked below. For voices still awaiting replacement, the deadline has been extended to April 15, 2025, allowing users additional time to prepare. We’ve provided additional information below to guide you through this update. What you need to know Upcoming Changes Starting January 27, 2025, the Cloud Text-to-Speech voices listed in the pdf file linked below will automatically transition to updated versions within the same or less expensive tier across European markets. Voices with pending replacements will remain accessible until April 15, 2025, and the catalog will be updated with new replacement voices. The new voices might not resemble the original speaker's voice, but they will be of higher quality and sound more natural. No Impact on Current Usage This update will not change how you currently use voices. Voices will continue to support Speech Synthesis Markup Language (SSML) and remain in the same or cheaper pricing tier as the original voice. You will also have the option to choose a different voice from the available selections. The Cloud Text-to-Speech voices that will be updated starting January 27, 2025, across European markets are listed in this PDF file. What you need to do No action is required from you to begin using the updated voice versions. You can test out the replacement voices from the PDF File, as they will automatically replace the discontinuated voices. If you prefer a different voice, you can choose an alternative from the available options offered. If you need assistance, please contact Google Cloud Support. Thanks for choosing Google Cloud Text-to-Speech.

[nikacalupas]

Hi Voiceteam,

Welcome to the Google Cloud Community!

It seems that additional assistance is needed for your issue. There are no updates in the release notes for Text-to-Speech at the moment. For more detailed guidance, please reach out to Google Cloud Support.

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