HTTP Links in Conversational Agents

[user2054213]

Hi everyone,

I've created a Conversational Agent using our company data. The data I'm sourcing is mostly PDFs and HTML documents. The problem I'm running into is a lot of our PDF and HTML docs include HTTP links to other things. When the AI provides an answer based on this information, it won't actually include the HTTP link.

For example: 
Q: How do I reset my password?
AI Answer: Visit this link

Actual answer in our FAQ documents:
Q: How do I reset my password?
A: Visit this link (this link is an <a href> to (URL Removed by Staff)

I've tried providing this data as both PDF and HTML but both produce the same result. I didn't expect PDFs to work since I didn't think it could read metadata but was hopeful the HTML pages would work. Our communication teams are reluctant to update the documents to include the actual http links which is what I've initially suggested

Was hoping someone here has run into the same problem or maybe I'm just doing something wrong.

Thanks!

[BR3N_666]

Hi there!
I've had the same issue. But unfortunately, I did not find any other solution other than include the links I want the agent to share with the users, inside the prompt.
I hope that helps.
Have a good one

[user2054213]

I kinda figured it out. I switched to using the datastore tool inside of a route so I could edit the data store prompt. I included a bunch of examples for how the AI should get the links from the HTML documents. It mostly works