How handle Dialogflow CX Critical Errors in the middle of the conversation?

[Rap1001fly]

I am using Dialogflow CX console do develop a bot, I have the webhook error event to handle any problem about calling my webhook like a timeout for example

But for example, if I route page A for page B or flow A for flow B and in the middle of the way of this route I have a timeout, quota issue or any other generic error due a Google or Dialogflow instability how can I handle it?

I saw Google has a built-in event called flow.fail

but it seems to work in a different way of webhook error for example in webhook error I can trigger it forcing a timeout and it will display a message and send me for where I want using routes, but how can I trigger flow.fail? It seems that it is only triggered by END_FLOW_WITH_FAILURE page, but how can I send the user for that page if I have a problem in any part of my Dialogflow agent.

Goal: - Handle Critical Errors in the middle of the conversation between Dialogflow and User

Thanks for help 🙂

[xavidop]

this is a great question, where are you seeing those CX instability issues? Because I have never experienced issues like that before.

[Rap1001fly]

Thanks, me too, SLO for Dialogflow is >= 99,9% anyway the team did up this subject/scenario for us to discuss 

Dialogflow Service Level Agreement Sla  |  Google Cloud

[xavidop]

I think you should not worry about that

[Rap1001fly]

I guess someone maybe should have an explanation about it hahaha I would like to say that for the team, but I guess the team wants to know if there is a way to handle it in these cases, like we have for webhook.error