I am using Document AI lending bank statement parser, but have limit to 9 pages instead of 30 pages

[nocoderrrr]

Hello, i need a help i am using the Document AI api for bank statement parse, but i have some limit that i cant extract more than 9 pages, please help me to understand if i have some limitation on, as i have read on Limitation there is limit 15 pages or 30 pages , sorry if i am in wrong place, but appreciate if u can help me

Hello please help me to understand why I only can proceed 9 pages of my 28 page PDF bank statement with the Google Document AI bank statement parser ?

I am using a builded plugin that use asynchronous mode,

I have checked the limitation and for the asynchronous mode is 30 pages, 

Bank Statement Parser
Maximum pages (online/synchronous requests): 15
Maximum pages (batch/offline/asynchronous requests): 30

Please help me to understand why I have this limit ?

Thank you in advance

Best regards

[dawnberdan]

Hi @nocoderrrr,

Welcome to Google Cloud Community!

You’re encountering an error that might be related to the number of pages your bank statement has. The Document AI API has a limit on how many pages it can process in one go. Here are some possible reasons:

1. Your PDF file could exceed 30 pages. Although your bank statement is 28 pages, it should still be within the limit for asynchronous requests.
2. The plugin you’re using might not be correctly configuring the request parameters. Ensure that the plugin sets the appropriate values for the maxPages parameter in the API request.
3. There could be a temporary issue with the Document AI service. If you’ve tried multiple times and are still encountering the error, it might be worth waiting a few minutes and then trying again.

To troubleshoot the issue, consider the following:

• Plugin Configuration: Check the configuration of your plugin. It’s possible there’s a setting limiting the number of pages processed. You can refer to this document for more guidance.
• API Quotas: Ensure that you’re not hitting any rate limits or quotas associated with your API usage. Sometimes, account settings or usage tiers can impose additional limits.
• Process the PDF file in smaller segments: You can split the PDF into multiple smaller files and handle each chunk separately to avoid exceeding the page limit for any single request.

For more information on the Google Document AI bank statement parser, you can refer to these resources:

• Sample Processor Output
• Processor List
• Content Limits

I hope the above information is helpful.