Is it possible for a third party to observe real-time conversations within Dialogflow CX?

[mohduvesh043]

Is there a method for a third party to observe real-time interactions between an end user and a virtual agent in a chatbot? This involves the third person being able to view chat messages and actively participate in the conversation, either by observing or sending messages to the chatbot. Alternatively, is there a mechanism to interact with the chatbot through an API or third-party service?

[xavidop]

yeah, you can do that, you can have all the interactions stored in Bigquery and then you can interact with the agent using the detectIntent request using the same session as the current conversation.

Best,

Xavi

[mohduvesh043]

Thanks,

Can you share  some articles or codelabs particularly for Dialogflow CX and  bigquery intergation in real-time

[xavidop]

@mohduvesh043 

you can find that info here: https://cloud.google.com/dialogflow/cx/docs/concept/export-bq