We're currently experiencing an ongoing issue where Bot conversations in our Facebook inbox are moving from ‘Main’ to ‘Done’ without any manual agent involvement. This means that conversations being escalated to the Main folder from the Bot will revert to the Done folder and the Bot will answer again.
Once the conversation with the bot has been escalated to a human, there should be no further Bot involvement.
This issue originally started after we noticed a failed payment on our Dialogflow account, where we went in, updated payment information and successfully charged the card to resume services. However, once we initiated a few test conversations, we noticed the above.. any advice or suggestions?
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