Missing Microphone Functionality in Dialogflow Messenger Integration

[darshan_s]

Dear Support Team,

I've encountered an issue while integrating Dialogflow CX with Dialogflow Messenger. During the agent development phase in the Dialogflow console, I was able to access the microphone for voice input. However, upon integrating the provided iframe for Dialogflow Messenger, the microphone functionality seems to be unavailable.

I've thoroughly reviewed the documentation but couldn't find any specific instructions on how to add microphone functionality within Dialogflow Messenger.

Could you kindly provide guidance on enabling voice input within Dialogflow Messenger? Additionally, I'm curious why the microphone is accessible during console development but not in the actual integration process.

Your assistance in resolving this matter would be greatly appreciated.

Thank you.

[mayurrathicg]

@alessiasacchi do you have any solution to this?

[alessiasacchi]

Dialogflow Messanger is a text based integration and doesn't support voice. The Dialogflow CX phone gateway feature provides a telephone interface to your agent.

[mayurrathicg]

I have integrated dialogflow agent to react app, I am looking to add microphone next to the textbox, can you suggest what can be done. I am looking for voice to text basically.

[mayurrathicg]

any update?

[shahidavali]

Hi @darshan_s Im also looking to add mic icon in chatbot interface
Any update?
How i can add