Need Resources to use tools and Virtual Agent(Generative Playbook) with comprehensive documentation

[sanjeev-tai]

I searched extensively online but couldn't find any comprehensive resources for working with virtual agents (generative playbooks) and Tools.

Could you let me know how to integrate the generative playbook and Tool directly to flow?

If possible, and how to use tools with generators in flow(pages) in dialogflowcx without having to go through the generative playbook?

Also, please provide links to the Generative Playbooks and Tools Usage. This information will be helpful for others as well.

Note: For those who are new to concept of tools and generative playbook, you may look into pre-built agents Retail which use Generative Agent.

I want the documentation to work with the Flow and Generative Agent and Tools.

[jaia]

Hello,

Thank you for contacting Google Cloud Community!

While there's no direct way to use tools with generators within Dialogflow CX flows, you can achieve a similar effect by:

1. Creating a Custom Generator: Develop a custom generator that leverages a tool's API to generate responses.
2. Integrating the Custom Generator: Incorporate the custom generator into your flow's intents.
3. Calling the Tool: When the intent is triggered, call the custom generator, which in turn interacts with the tool.

• Dialogflow CX Documentation: https://cloud.google.com/dialogflow/cx/docs
• Generative Playbooks: https://www.googlecloudcommunity.com/gc/AI-ML/Use-Generative-playbooks-in-Dialogflow-CX/m-p/669136
• Tools Integration:https://cloud.google.com/dialogflow

[sanjeev-tai]

Hi Jaia, thanks for answering.

What you mean by custom Generator? Is it creating the Generative Preview(App) and connecting to the  tools and use it when intent is triggered?

How do we connect the Generative Playbook to the flow to answer and return back to the flow if that's what you mean?

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@jaia wrote:

Calling the Tool: When the intent is triggered, call the custom generator, which in turn interacts with the tool.

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