Preventing Abuse and Optimizing Costs in Dialogflow CX

[JS1938]

I’m implementing a customer service chatbot using Dialogflow CX. While I’m excited about the possibilities, I’m concerned about the potential for abuse, such as:

1. Bot spamming by hackers: Malicious bots could flood system with automated queries, leading to inflated costs or degraded performance.
2. Overuse by bored users: Legitimate users might engage in non-serious interactions, also increasing costs unnecessarily.

Given that Dialogflow CX charges based on the number of interactions, I want to proactively address these issues. Specifically, I’d like to know:

• Can I implement rate limits or session timeouts within Dialogflow itself?
• Can I track and block repetitive user behavior in Dialogflow CX?

Any insights, advice, or resources would be greatly appreciated! Thank you in advance for your help.