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Production readiness POC: Our Client wants to use GCP and want to make sure about few features.

Posted on 01-09-2023 04:06 AM
Trushna
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Reply posted on --/--/---- --:-- AM

There is a requirement of our client in GCP that Dialog flow CX agent should support the chat history maintenance and also if it provides chatroom option to maintain different chats as per user id in webchat integration option. We have studied few features on Azure Chatbot those are supporting these requirements and client needs to see if GCP dialog flow can be customize like this or not. We are planning to do some POC for production readiness with GCP, it will be good if we can get answers to these questions ASAP

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Posted on --/--/---- --:-- AM
anjelab
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Reply posted on --/--/---- --:-- AM

Thanks for reaching out. 

Dialogflow CX has a conversation history tool that provides an interface for browsing actual production conversations between your agent and end-users. As for 

@Trushna wrote:

chatroom option to maintain different chats as per user id

There is no available documentation that there is a feature of that in DialogFlow CX. You can customize your Dialogflow Messenger though and one of its attributes is  user-id according to your use case. 

 

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Posted on --/--/---- --:-- AM
Trushna
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In response to anjelab
Reply posted on --/--/---- --:-- AM

Hello Anjelab,

Thanks for your quick reply, I will check these links you provided to see a turnaround and if we can make it, below is the list of actual requirements from client:

1. Passing values to the Bot: When Bot is initialized on webpage, we want to send some values to the Bot directly (like passing values from backend), and the Bot should not need to take inputs from the user. Can we do this here with any workaround?

2. Show Values in Tabular Format: Bot should display values received from API in the tabular format (or any other presentable format). Need guidance here.

3. Load existing chat history: Whenever user opens the Bot, it should load existing chat history in the chat window. Can we do it with this?

4. Send Notifications to Bot: We need to send confirmation notifications to the bot, we are connecting to the other services 

If we get initial heads up, we can spend time on exploration on this type of customization.

Thanks, and Regards.

Trushna Pawar

 

 

 

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