Retail product catalog not sync with Merchant Center after initial import

I followed the documents to import product catalog from Merchant Center Sync. It seems to work at the beginning - but I recently notice it has not synced for last seven days. There is no error I can see that explains why.

- There is a warnig on the Product Catalog integration page saying Last import is more than 1 week old.

- If I click Import button, select merchant account and branch 0 . It says The branch already has a data source. But it is not syncing at all.

I have daily new products added to merchant center so this is serious issue for me as many events become unjoined and recommendations on those new products are all messed up.

 

Screen Shot 2022-07-17 at 3.40.42 PM.pngScreen Shot 2022-07-17 at 3.40.15 PM.pngScreen Shot 2022-07-17 at 3.41.10 PM.png

 

0 2 227
2 REPLIES 2

And the Import Activity tab shows no activity of any Product catalog import activity. In fact I never see any entry here despite it was syncing last week.

i have the same problem! did you solve it?