Stuck in Vertex AI Redirect Loop on Free Trial Account - Cannot Access ConsoleStuck in Vertex AI Red

[MuhamadHamzah]

Hello everyone,

I'm facing a very persistent and unusual issue with my Google Cloud account and hope someone here might have some insights.

The Situation:

1. I signed up for the Google Cloud $300 Free Trial.
2. I created my own project (mycare-ai-459606). Crucially, I did NOT receive or use any invitation link.
3. Ever since, whenever I try to access https://console.cloud.google.com/, I am immediately and constantly redirected to the Vertex AI Studio page.
4. The URL always includes inv=1&invt=... parameters (e.g., ...&invt=AbyOgg), and the invt value changes on almost every attempt.
5. The most confusing part: I managed to access Cloud Shell and successfully deleted the project (mycare-ai-459606), but the redirect still happens even now, pointing to Vertex AI Studio with changing invt parameters!

Troubleshooting Steps Taken:

I have already tried the following without success:

• Using multiple browsers (Chrome, Firefox).
• Using Incognito/Private mode extensively.
• Clearing all browser cache and cookies (multiple times).
• Disabling ALL browser extensions.
• Trying to access direct links (Dashboard, Billing, IAM) - all redirect.
• Trying to "follow" the flow in Vertex AI Studio (but there are no clear "Next" or "Finish" buttons).
• Deleting the only project I had.

My Hypothesis:

It seems my account is stuck in some kind of mandatory "Onboarding Flow" linked to the Free Trial, forcing me towards Vertex AI. However, this flow appears to be broken or has no exit, preventing me from accessing any other part of the Google Cloud Console.

My Question:

Has anyone experienced this specific redirect loop, especially after deleting the project and without an initial invitation? Is there any known way to break this loop or reset my account's "onboarding state" so I can regain access to the main Google Cloud Console?

Any help, suggestions, or insights would be deeply appreciated, as I am currently completely blocked from managing my GCP account via the web UI.

Thank you!

[dawnberdan]

Hi @MuhamadHamzah,

Welcome to Google Cloud Community!

It seems like you've already gone through all the necessary troubleshooting steps, and it looks like your project needs further assistance. For more detailed guidance, please reach out to Google Cloud Support.

Was this helpful? If so, please accept this answer as “Solution”. If you need additional assistance, reply here within 2 business days and I’ll be happy to help.

[sim_work]

Hi @MuhamadHamzah ,

Thanks a lot for sharing your detailed explanation. I just wanted to say that I’m experiencing exactly the same issue with my Google Cloud account.

• I also joined via the $300 Free Trial (without any invitation link),

• I created a project and ended up being stuck in Vertex AI Studio,

• No matter what I do, incognito mode, clearing cookies, switching browsers, even deleting the project. I'm always redirected to Vertex AI Studio with the inv=1&invt=... parameters changing every time,

• I can't access the main Google Cloud Console, Billing, IAM, or even create a new project.

It seems like my account is also locked in this broken onboarding loop.

If you found a solution or if someone from Google Support helped you resolve it, I would really appreciate it if you could share the steps here.

Thanks in advance and best of luck!

[waynechou12]

Hi @sim_work ,

I noticed there might be a relevant solution for this issue in a recent post: https://www.googlecloudcommunity.com/gc/Google-Cloud-s-Observability/Getting-redirected-to-VertexAI-...

Hope it works for you!