Unable to use Vertex AI training pipelines

[n-srinidhi]

Hi!I have been trying to use Vertex AI for training custom ML models. I requested for a quota increase and did all the procedures as requested(Made  a $10 transaction). I got an email that my quota has increased. However, I'm still getting the following errors:

How can I resolve this?

2. I also wanted to upgrade to a standard support package so as to get prompt responses to my queries on email. However, that also tells me I dont have sufficient permissions.

[kvandres]

Good day @n-srinidhi,

Welcome to Google Cloud Community!

My apologies on this matter, I'll try to answer your questions. 

1. You can verify if the quota was increased by selecting the navigation menu in your project then select API and Services, after that Select Vertex AI API and then click Quotas, If the quotas are not provided after it was approved, you need to reach out again to the sales team regarding your quota increase. 

2. Verify if you have an organization and you have the necessary role which is resourcemanager.organizationAdmin. You need to reach out to your organization administrator if you don't have this permission. You can check this documentation for more information: https://cloud.google.com/resource-manager/docs/creating-managing-organization
In addition to this, you also need cloudsupport.admin role, here is how you can assign the role: https://cloud.google.com/support/docs/access-control
Please note that you also need a Billing account to fund the base fee, you can check this documentation on how to create a billing account: https://cloud.google.com/billing/docs/how-to/manage-billing-account#create_a_new_billing_account

You can check this link for more information on how to set up your standard support: https://cloud.google.com/support/docs/purchasing-setting-up-standard

Hope this is useful!

[EamoS]

Hi

I am trying to purchase the standard support package, and I receive this prompt:

An Organization resource

Selected organization: sivnafinance.com.

Support Account Administrator

Please contact your Organization Admin.

You must be assigned Support > Support Account Administrator for the organization in IAM to continue.

Firstly, I have confirmed I am the orgnaisation adminsitrator for the organisation. However, when I try to assign the Support Account Administrator  role in IAM, I can't see this option

Nor can I see it when in the list of roles when I click in the grant access.  

However I can see it when I click manage roles, but I can't tell how to assign this role? 

Any help would be greatly appreciated!
Thanks