You can use Contact Center AI
Contact Center AI (CCAI) is an extension of Dialogflow services that helps create contact center solutions. You need to request access to Contact Center AI documentation. For information, see the Contact Center AI solution overview.
As shown in this Google Cloud Blog entry Deliver an exceptional customer experience with Contact Center AI, now GA:
You can now integrate Contact Center AI with your existing workflows and start seeing results within 3-6 months, thanks to integrations with partners such as Avaya and Mitel, who are GA today, as well as 8x8, Cisco, Five9, Genesys, NICE inContact, Salesforce, Twilio, and Vonage.
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To find out how Contact Center AI can increase CSAT, deflection rates, and operational efficiency, visit our site, contact your Google sales representative, or request to be contacted.
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