Webhooks

[RELMIAMI]

I just want to clarify my understanding. I can use my own servers for calling webhooks correct (as long as they return the json structure required). The webhooks will essentially reach out another API service and return data for fulfillment. Thanks in advance for your time. 

[kolban · Accepted solution]

Exactly correct.  During the processing of a conversation, if you have a Web Hook enabled, the Dialogflow engine will call-out to the target URL passing in a JSON payload and expecting a correctly formatted JSON response.

See the following for details:

https://cloud.google.com/dialogflow/cx/docs/concept/webhook

Take care to notice that the target service MUST be callable through HTTPS which means that it has a valid SSL certificate.

[RELMIAMI]

Thanks! I just found that article shortly after I made the post. Thanks!!