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Why can't I access Gemini AI on the Web Despite Having Admin-Granted Access?

Posted on 08-15-2024 05:25 AM
angieqahu
Bronze 2
Bronze 2
Reply posted on --/--/---- --:-- AM

I have access to Gemini in Google Workspace, but I can only access add-ons in Docs, Sheets, and Gmail. I want to be able to chat with Gemini on the web (gemini.google.com), but the prompt still says that I need to request access from the admin. Has anyone else experienced this issue? My admin has already ensured I have the correct license.

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Posted on --/--/---- --:-- AM
jaia
Staff
Reply posted on --/--/---- --:-- AM

Hello,

Thank you for contacting the Google Cloud Community.

I have gone through your reported issue, however it seems like this is an issue observed specifically at your end. It would need more specific debugging and analysis. To ensure a faster resolution and dedicated support for your issue, I kindly request you to file a support ticket by clicking here. Our support team will prioritize your request and provide you with the assistance you need.

For individual support issues, it is best to utilize the support ticketing system. We appreciate your cooperation!