can we get the transcription in dialogflow cx

[Minali]

Can we get the transcription , if yes then what will be the API for this?

[sahilnaircool]

Yes, in Dialogflow CX, you can retrieve the transcription of the user’s speech input when using the speech-to-text feature. The transcription can be accessed via the Detect Intent API or through the Webhook.

[Minali]

If I am using twilio studio flow for calling part , and answers is dynamic , so that transcription can be retrieve through this detect intent API in dialogflow cx?

[sahilnaircool]

Yes, you can integrate Twilio Studio with Dialogflow CX to retrieve dynamic responses and transcriptions using the Detect Intent API. Here's how the integration can work:-

1. Twilio Studio Flow Setup

2. Twilio Sends Input to Dialogflow CX

3. Dialogflow CX Detect Intent API

4. Handling the Response from Dialogflow CX

5. Twilio Responds to Caller

By doing this, you can make the conversation dynamic and use the detected intent from Dialogflow CX to provide appropriate responses back to the caller via Twilio.