Hello everyone,
I have recently created a dashboard with a graph that shows how many chargebacks we are receiving each week. So obviously, in the current week, this number changes (increases) every day. Nevertheless, I set an alert that is supposed to alert me if within a day, the number of chargebacks increases by x.
Now, the problem is that I have received alerts saying that my chargebacks have been increasing by an amount that is above the threshold that I have set. So I immediately went to check the dashboard only to see that it did not actually increase by the amount that was mentioned in the email. It only changed by a number that is below the threshold.
Did I make a mistake when creating the graph or setting the alert?
Thank you for helping out. Best,
Fiona
Could you post screenshots of said graph (at the explore leve if possible) as well as your alert setup?