I am a looker admin and a few users have clicked “Unsubscribe” on a scheduled email they had been receiving. Please note that these users do not have a looker account, they are just receiving scheduled emails containing looker data. These users currently do not receive ANY emails from Looker anymore, not just the email from the schedule where they clicked “unsubscribe”.
I have tried the following steps to resolve this, but none have worked:
Please advise on how I can fix this. Thank you.
Update: I heard back from the Looker help desk on this. There is no way to do this using Looker. You have to contact the help desk and they need to make the change manually in the backend.