Looker Studio Scheduled Delivery not sending to Lists/Groups

[DataEngineer_1]

We have recently observed that the scheduled email delivery option just stopped sending emails to any group email ID's or Lists within Google Workspace.

This means that a lot of analytics reports which were being sent out to our business users just stopped going out.

We tried to trigger the reports manually but it just does not work with any of the group ID's and only individual email ID's seem to be working, but this is not feasible in our case since the end users keep changing.

[P_DO]

Hi,

I have the same problem. Any idea about how to resolve it?

Thanks

[rma1]

Hi

i also have the same problem.

Any sugestions?

Thanks

[DataEngineer_1]

I found that my organization's email policy does not allow external email domains to send emails to organization groups unless they are whitelisted. Looker studio schedule emails usually come from looker-studio-noreply @ google.com account

This whitelisting which was present earlier was lost on its own it seems and the messages were getting blocked from the domain. I had to ask the Account Administrators to search for all emails from the looker account and whitelist/allow the emails once to ensure that the scheduled deliveries can go through normally after that time. Hope this helps !

[c_utsav17]

Facing the same problem. Need to share the reports with the team and individual team members keep changing from time to time, hence, very difficult to keep changing the scheduled delivery addressee frequently for every looker studio report. 

[steven_moore-16]

This can also happen if someone in the email group is external.  Try with just people in your domain.  I believe the aspmx.l.google.com smtp server has this limitation.

[RupeshDew]

Facing the same issue. Even "Send now" is not working.

[steven_moore-16]

The fix on our side was to allow specific external email addresses - noreply@lookermail.com and looker-studio-noreply@google.com - to send to specific groups. 

This is the reply from our email admin:

"The issue here is that groups by default are not open to receive messages from external users. Please give me the list of groups you'd like me to configure so that they can receive messages from external emails. Once we configure that then this should work. "

This makes sense.  First, there is a phishing hack that uses Looker Studio to make it appear as if communication is official (Google it).  The other is that anyone, anywhere in the world, shouldn't be able to spam/phish with emails to staff(it/apps/helpdesk/etc)@microsoft/google/whatever.com.

So...your email admin handles it imo.  Ours is working fine after providing a list of specific group emails.

[RupeshDew]

Hi Steve,

I have whitelisted the given IDs, but it still doesn't seem to be working. Could you please advise on what else I may need to check?

Thanks,
Rupesh

[iamvvibhuti]

To receive messages in the group ID, you’ll need to adjust the spam message handling settings for that specific group. Please change the setting to "post suspicious messages to the group".

Best Regards,
Vivek Vibhuti