Apigee Instance Not Responding

[KhangVu]

On 16/7/2024 All of my proxy depoyment have this error: 

Status: instance "asia-southeast1" is not reporting status for environment group "dev-group"

Then I tried to detach an environment, create a new environment and new groups but the error still persist.

Therefore I delete the instance and recreate the instance on asia-southeast-1 region. The creation of new instance fail and have this error: Internal error during operation. Please retry the operation. If the error persists, please contact Apigee support. For my GCP project I'm not able to submit a case to support. 

Is there a way to trouble shoot this?

[AlexET]

Hi there! Thanks for your question. We're looking into it and will update you as soon as we have more information. Appreciate your patience!

[KhangVu · Accepted solution]

I had found out the issue, the service account for Apigee was some how got revoked. It causing the error when creating or editing the Instance.

[AlexET]

Hey @KhangVu, thank you so much for sharing how you resolved the issue - we appreciate your engagement and encourage you not only to keep asking questions, but also to share your expertise and provide answer to other's questions. Don't forget to check out the upcoming content in the Apigee Product Articles section!

Looking forward to seeing you around more.