Generated PDF displaying Image URL

[ICT-Solutions]

I have created a report form for our company which include visual evidences and signatures. After creating a form, I automated that it creates a PDF and save it to a specific folder, but also email the result to the user. 

However, for my generated PDFs, some of it display the Image URL instead of displaying the image itself. Upon checking on the email, everything works fine. While most generated PDF work fine, there are still some that doesn't. 

Problem:

Email counterpart: 

 

 

Take note that most generated PDF display the image, only some are displaying the URL.

[WillowMobileSys · Accepted solution]

My guess is that you are hitting a timing issue in that the PDF is being generated and attempting to access the image file from its cloud source folder BEFORE the image file is actually ready for retrieval. 

To test that theory, I would create a "retry" button, something that simply re-triggers the PDF generation.  I would then run a bunch of tests to reproduce the issue.  When the problem occurs, tap the "retry" button and see if the PDF regenerates successfully.

If you do find that is the issue, you'll need to see if there is some way to make the file available sooner. Your situation and what you are using as sources dictates what you can do.  In the worse case, you could add a Wait step to the PDF generation Bot but the minimum wait time is 5 minutes.

I hope this helps!

[ICT-Solutions]

This was it! I figured this out yesterday when I tried to submit multiple test form while in a dead spot within our building. Noticed that PDF were already being generated whilst images are still being uploaded. Solution I made was to add a delay of 5minutes before the PDF is generated to ensure that images are already uploaded. 

Thank you so much!!!!!!

[chiukim]

Hello. Can i see your process in your automation. cannot used properly the wait function. im having same issues with you.