Rest API /admin/reports/usage with outdated data

[fabioviniciusfr]

How often are billing data updated in the appsheet rest API?
If my organization's users access the appsheet today, when will I be able to query this access data through the APIs:
api/v2/admin/reports/usage,
api/v2/admin/reports/billing and
api/v2/admin/reports/membership ?

The data is at least 2 days out of date.

In my organization, we have Enterprise and Core licenses.

Thanks

[PauloExpert]

AppSheet's REST API endpoints for reporting—such as /api/v2/admin/reports/usage, /api/v2/admin/reports/billing, and /api/v2/admin/reports/membership—typically rely on data synchronization processes that can result in delays. Based on your description, here are some clarifications:

Update Frequency for Reporting APIs

1. General Update Frequency

Usage Data: Usually updated daily but can have a lag of 1–2 days. This depends on the synchronization and processing of user activity logs.

Billing Data: Updated less frequently, often tied to billing cycles or end-of-day reconciliation processes.

Membership Data: Updated more frequently, but changes might still take up to 24 hours to reflect.

2. Enterprise and Core Plan Differences

For Enterprise Licenses, updates might be processed faster depending on the level of service agreement (SLA). However, delays of 24–48 hours can still occur.

For Core Licenses, data updates tend to align with standard synchronization processes, typically with a 1–2 day delay.

---

Why the Delay?

Data Aggregation: Usage, billing, and membership data are aggregated from various sources (e.g., user actions, app usage logs, and account settings). This process introduces latency.

Batch Processing: Most of these reports are generated via batch jobs, which are scheduled periodically rather than in real-time.

License-Level Prioritization: Enterprise customers might receive higher priority for data processing, but this still doesn’t guarantee real-time updates.

---

Recommendations

1. Expect Delays:

Plan for at least a 2-day delay when querying these endpoints for accurate data.

Use this lag time to inform your organization's reporting or operational decisions.

2. Check the API Response:

Include checks in your scripts for the timestamp fields in the API responses to determine when the data was last updated.

3. Contact Support:

For Enterprise accounts, consider reaching out to AppSheet support or your assigned account representative to confirm data synchronization times or request expedited processing for critical use cases.

4. Enable Usage Alerts:

Set up email notifications or reports directly in the AppSheet Admin Panel for more immediate updates.

Let me know if you’d like further help with API integration or handling delayed data!