Articulate Storyline File Not Loading Properly

[MikeID]

Hello!

I've exported a Storyline file as HTML and put it in a Google Cloud bucket. (Storyline is used to create eLearning modules.) The module is now successfully embedded in my website. However, when I test it, I can't get past the 6th or 7th slide. I can refresh my browser (I've tried Chrome and Firefox) and sometimes get to the next slide, but I have never been able to make it even a third of the way through the eLearning. Any ideas on what I can do to make it work?

[robertcarlos]

Hi @MikeID,

Welcome to Google Cloud Community!

You are encountering due to the following possibilities:

• Incorrect permissions
• Incorrect storage class
• Public access is disabled

You could check the following if these would resolve your issue:

• Check if IAM roles/permissions are correct. Please refer to this documentation on IAM references for Cloud Storage. Please make sure to set only users as Storage Object Viewer for security purposes.
• Check if the storage class is set to Standard as your bucket would be frequently accessed by your website. Refer to this documentation on storage classes for more information.
• Check if disabling public access prevention would resolve the issue. Refer to this documentation on public access prevention.

You may also refer to the following links that you could check:

• How to Share Elearning Courses Using Google Cloud Platform 
• How to host Storyline and Captivate projects on Google Cloud Storage (and share the links!) 

If the aforementioned steps didn't work, you may file a bug through this link so that our engineers could take a look at this. We don't have a specific ETA for this one however you could keep track of its progress once the ticket has been created.

Hope this helps.