Can't reach tech support of Google Cloud

[Whistleblower]

I have used Azure and AWS and can comfortably say that Google Cloud is the worst. I would be surprised if they even earn from it!

Does anybody know how to talk to the tech support at Google Cloud?

When I try to file a tech case from Google Cloud Console, I get the error message

"You don't have permission to file tech-related support cases for projects xyz"

Cloud documentation is a complete disaster.

[Roderick]

Hey there @Whistleblower, so to hear that you're having trouble getting in touch with one of our support teams. Are you an admin on your Google Cloud Account? Also, would you mind giving me a high level understanding of what you need support with? I want to help escalate this with the correct team. 

[zwb]

I'm having the same issue. I think the question here is how to raise a ticket by ourselves, instead of going through another channel to reach the correct team.

[DamianS]

Hello  @Whistleblower ,Welcome on Google Cloud Community.

Do you have Support Tier higher than basic ? If no, you will not be able to create technical tickets to support. However, if you have different support tier than basic, you should have assigned Tech Support Editor (roles/cloudsupport.techSupportEditor) role to your principal, THEN you will be able to send a ticket via Support page.

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cheers,
DamianS
LinkedIn medium.com Cloudskillsboost

[Philippe_Weyman]

Since I've recently started using more paid GCP services, I wanted to follow up on the costs and use the breakdown report. However, this continues to fail. Then I wanted to create a ticket for that but it seems that particular support "path" was simply skipped. For billing related questions, you cannot use the default case system as this particular case topic always deviates you to - I hope - the most Google-unworthy chatbot deployed by Google. Then, I figured I created a case for a DocumentAI related question (after all, this is the service that is generating most cost); but then seemed to be missing the required role (weird when my profile also has the owner role).  However, from @DamianS I understand that I need more than the basic support tier.

How I wonder, I'm a paying customer that want more details regarding the cost breakdown. For that, I simply want to use an existing billing feature but this generates errors for my particular case.

It's hard to imagine that I should take another paying support subscription to get cost/invoice details from support.

[DamianS]

Hello @Philippe_Weyman  ,Welcome on Google Cloud Community.

Billing Support is always free. I'm using those two sites for Billing cases:
https://cloud.google.com/support/billing#troubleshooting_contact_issues

https://support.google.com/cloud/troubleshooter/9664343

--
cheers,
DamianS
LinkedIn medium.com Cloudskillsboost Sessionize Youtube

[Philippe_Weyman]

Hi @DamianS 

Thanks for the swift reply!

Unfortunately, none of these options result in sth meaningful  

1st link - For Billing Administrators

1st link- For Non-Billing Administrators / 2nd link 

Do any of these paths still work for you? Im wondering if my account is following another path than yours? Anyway, my costs - obviously not broken down 😉 - are still going up so fortunately my account still seems active

Any idea?

Cheers

Philippe

[AndrewB]

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@Philippe_Weyman wrote:

I wanted to follow up on the costs and use the breakdown report. However, this continues to fail.

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Can you show the error screen/messages when this fails? 

[VladR]

Hello folks, after many years of loving Google Cloud, I’ve just had to cancel my billing account because I was unable to get support or purchase a support subscription through my Admin account 🙁. I started experiencing an urgent issue in GKE that incurred charges I couldn't stop, and nobody was able to assist me as there was no way to escalate my problem.

How am I supposed to get help if the standard methods don’t work? It says I don't have permission while I'm the Owner. The only option was to close the billing account, which broke everything. 

[Exodion]

Same issue. I was locked out of my gmail and workspace account. I've been trying to reach to a google support representative, but it seems like an impossible task. At the same time my bill has racked up drastically for this account that im not even able to use.

[Marcin4]

Same issue. I submitted this case and I am the only user of cloud google service:

My site wroolo.com and localhost:4200 were using oauth authentication fine for last couple of months, but today when I logged out and tried to login in again I keep receiving errors. I didn't change the code of my app, I added variations of domains to oauth configuration but nothing helped. Did you change anything in this service? This is detailed message: redirect_uri=https://wroolo.com/__/auth/handler flowName=GeneralOAuthFlow