Google gcp Cloud billing - Credit card in india not accepted

[christopher444]

I am not able to use  a credit card issued in India

Also it says my billing account is suspended 

As usual google support is not helpful at all

[VishalBulbule]

This happens mostly when international transactions are blocked on credit card. I had similar issue but after enabling international transaction i am able to enable/create billing.

[christopher444]

That is the first thing I checked long time ago. and international transactions are enabled already

[Roderick]

Hey @christopher444 Rod here on the Community Team! I can think of a handful of reasons you might be experiencing this issue, but I'm sure we can get you back on track.

I see that you've reach out to Google Support already about this issue. Have you reached out to Cloud Billing Support yet? This team is a great resource to help with triaging and troubleshooting payment issues and can also help with getting your account out of that suspension state.

Additionally, the Cloud Billing documentation contains useful articles that can help you manage your billing account, modify settings, and resolve common issues.

Let us know if this issue persists. 

Cheers, 

[christopher444]

Thanks Roderick

The first page shows Step 1

second page

and I click on "get started with basic support"

which takes me to this page

and if I click on "community support" I'm back where I started, google's merry go round indeed

now when I click on

"support for cloud billing issues"

I get to the SAME page I started before

So can google tell me how do I even contact their support?

[Roderick]

Thanks for checking out the resources. Your issue will require you to connect with a member of the billing support team.

Can you complete an inquiry using this form and a member of the team will route you to the right specialist? 

[christopher444]

Thanks Roderick

Done

[christopher444]

Why I'm not surprised.

[christopher444]

Way to go google !

Today I receive the below notice !

Stellar customer service indeed 🙂

[christopher444]

The irony is I would still like to  continue using google cloud, if only google could find a way to accept my payment! 

[Roderick]

@christopher444 can you share with me which resource the "Resolve payment profile setup issues" links to?

[christopher444]

and eventually I land here

and the same rinse/repeat cycle continues

[christopher444]

Alas the inevitable has happened google has terminated my cloud account

[christopher444]

Foreseeing this I have switched my customers to AWS  a while ago and my prophecy has been full filled indeed. Adios Google!