HARD COMPLAINING ABOUT MY SUSPENDED ACCOUNT

[sikaiki]

Today my google cloud account was suspended without warning, no time to react it just shut down my production service

After did account verification, i receive a reply that google will process it within 48 hours and i can't even contact any support like i do before, i always redirected to Request an Appeal page

Why google, why?

I was happy using your cloud service until got this problem, it's okay i got suspended, it's okay i must verify it, but WHY I CAN'T CONTACT ANY TECHNICAL SUPPORT ?

[glen_yu]

What do you want to ask tech support?

- To plead for them to unlock your account?  They can't do that.

- To send you a DB dump?  Who can authorize that?  You certainly can't -- the account is suspended.

I'm fairly certain that it's not technical support that audits/presides over your account suspension, so as difficult as it may be, you'll just have to wait.

[sikaiki]

Is there any way to speed up verification process, i already upload required documents

48 hours is too long.

[rohit]

I am sorry about your account suspension. This type of issue is handled by our security and suspension team. Can you please provide me with more information on why the account is suspended [1] and if you there any email sent to you regarding the confirmation of suspension?

Did you receive any confirmation email regarding the account verification has been successful?

[1] https://cloud.google.com/resource-manager/docs/project-suspension-guidelines#billing_account_suspens...

[sikaiki]

Yes i got email for suspension, but it's not expected as i already complained it at 16 October 2021 And Google Technical support said i can disregard verification email.

Complete case is #28990615

But suddenly my account was suspended and my production service is shutted down. Sure i'm disappointed but i try to follow Google policy by uploading Card ID and Goverment ID. And it said i need to wait 48 hours

What i want is get that verification process done and my production service up as soon as possible!!!!!

[rohit]

Thank you for your response. Please open a case with the Cloud Billing Support via this link [1].

[1]:https://cloud.google.com/support/billing

[sikaiki]

It always redirected to here when i choose Contact Cloud Billing Support

[AngeDemo449]

Hi did you fanily get to entre your account or is it still not the case ? 

i have the same issue 😕 i  have this Reque an appeal and it don't want to go even after verifuing the " payment"