This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customize your cookie settings.
Accept
Reject
Preferences
Log in to ask a question
Get hands-on experience with 20+ free Google Cloud products and $300 in free credit for new customers.
Log in to ask a question

Need to login to Google-hosted website

Posted on 04-19-2023 03:01 AM
david465
Bronze 1
Bronze 1
Reply posted on --/--/---- --:-- AM

My customer "sangari.co.za" has a website that was moved off our web hosting server (IP 197.242.150.126) to a new address (IP 35.225.56.131) which points to Google LLC.  He is unable to get his web developer to fix the website and the developers appear to have forgotten how to log in!

Can anyone advise how we can go about assisting them to regain control of their website.

I am unable to find any Google online help in this matter.

0 4 420
0 Likes
4 REPLIES 4

Posted on --/--/---- --:-- AM
Marvin_Lucero
Former Googler
Reply posted on --/--/---- --:-- AM

Hi @david465 ,

As per the 3rd party DIG tool, WHOIS (see results), your domain is hosted by VWeb, and not pointing to Google LLC. As checked further, it has a login page allowing you to manage your domain settings. 

0 Likes

Posted on --/--/---- --:-- AM
david465
Bronze 1
Bronze 1
In response to Marvin_Lucero
Reply posted on --/--/---- --:-- AM

Hey there

Thank you for the reply, we host the DNS here in South Africa (hence the
VWEB DNS). But the "A" record points off our server to Google LLC. That is
the problem for our customer - there appears to be no method to contact
Google so that our customer can regain control of his website.


--
regards,

*David Fourie*

The Solution Centre

(PII Removed by Staff)

Google Apps : Certified Administrator

Deployment Services Specialist

0 Likes

Posted on --/--/---- --:-- AM
Marvin_Lucero
Former Googler
In response to david465
Reply posted on --/--/---- --:-- AM

Hi @david465 ,

Were there any recent changes on your DNS config?

If the A-record is pointing to a Google ISP, it doesn't mean that your website's management page should be Google's. It can be through 3rd party content management systems (CMS) such as WordPress, OpenCms, Sharepoint, Processwire, etc. 

Are you trying to access the Google Cloud Console (DNS records management)? Or to the content management system's page? Based from what you're saying :


@david465 wrote:

unable to get his web developer to fix the website and the developers appear to have forgotten how to log in!

This is more on the content of the website and management of it. By using this 3rd party CMS checker, your domain was built using WordPress. (Please see screenshot)

Marvin_Lucero_0-1682541258140.png

With that, you should be coordinating this matters with WordPress support if you need to regain access with WordPress login page.


But, if you are trying to manage your DNS records via Google Cloud, you can create a support case using this link.

0 Likes

Posted on --/--/---- --:-- AM
david465
Bronze 1
Bronze 1
In response to Marvin_Lucero
Reply posted on --/--/---- --:-- AM

Cool - thanks.
One question though - is there some sort of "Cpanel" of "File Manager" or
FTP login for Google Cloud? I think that is what our customer's web
developer misplaced.


--
regards,

*David Fourie*

The Solution Centre

(PII Removed by Staff)

Google Apps : Certified Administrator

Deployment Services Specialist

0 Likes
Top Labels in this Space
Top Solution Authors
View all