OAuth Verification Taking Too Long?

[JeppyG]

Hello, I submitted a simple consent screen for verification. Says:

Verification Status
Verification in progress
The Trust and Safety team has received your form. They will reach out to you via your contact email if needed. The review process can take up to 4-6 weeks. Expect the first email from our Trust and Safety team within 3-5 days. Your last approved consent screen is still in use. Learn more

I haven't heard anything from the Trust and Safety team. Who can I contact? What can I do? It's been weeks. Definitely haven't heard anything for more than 3-5 days.

[JeppyG]

Bumping this. I got likes but no replies. Interesting.

[lawrencenelson]

Hi @JeppyG,

I apologize for any inconvenience this may have caused you.

The most effective way to proceed with the verification process is to contact Google Cloud Support. They have the capability to create a ticket and ensure that the OAuth team follows up on the issue.

Thank you.

[nickpoulos]

I am in the exact same boat. I have been waiting over 3 weeks and have not even gotten my initial e-mail yet.  Not having Google Login working has been a significant issue for my product launch. 

The link Lawrence provided is unacceptable.  $30 to have a simple question answered that has very little to do with technical support. 

Are there no free ways to have Google let us know where we stand in our verification process? The delays have gone well beyond their given timeframes and documentation. 

[JeppyG]

Yeah. Please do let me know if there are any developments on your end. I'm still seeing the same message.

[nickpoulos]

Yea for sure, I am checking my console everyday, same old as of this morning. 

[celenmeh]

I am very disappointed this process has a lot of defects.

Our oauth app was verified and working for months and suddenly it became "verification in progress" status. There were no changes on consent screen or scopes, we also don't have any restricted scopes so it would go re-verification annually! 

We did not even have any emails from trust&safety team in advance, so we could be prepared!

Screw up, our production users are encountering with Danger message right now!

[nickpoulos]

...still nothing for me. 

@lawrencenelson at what point would you guys say you are required to escalate this? After a month, 3 months, 6? 

[CT_Engineering]

We're experiencing the same issue. No word from Trust and Safety team. The only way to get an answer is to contact support which you then must pay for.  

[Openplata]

I have the same problem after 1 month I'm still waiting for any answer

[hlindqvist]

This is likely because of the recent change to the CASA review process, i.e. it's no longer free, see: https://www.reddit.com/r/androiddev/comments/1clk1ng/end_of_free_casa_tier_2_certification_for_googl...

[nickpoulos]

Yes, we are passing the 6 month mark at this point, still no reply from the verification team.

Not only do you have to pay for support, but in order to create an organization, you need to sign up for Google Workspaces as well for $5/mo minimum. 

What would have been really nice though, is just seeing this information clearly documented on a single page for developers looking to add this functionality to their sites.