Unable to get support plan

[adaseal]

I am trying to create API keys but cannot. After 8 hours of chat support - both AI and live agent, they can't figure it out either. They told me to open a ticket. The plan we have doesn't include support. When I try to select a support plan, it says I'm not eligible. I have tried billing chat. completed a contact us form, etc., and I still don't know how to purchase a support plan. 

If someone could point me in the right direction, I would appreciate it. 

[DamianS]

Hello @adaseal  ,Welcome on Google Cloud Community.

q1: What issue with keys do you have? 
q2: Are you using Free Tier ( 90 days or $300 )?

--
cheers,
Damian Sztankowski
LinkedIn medium.com Cloudskillsboost Sessionize Youtube

[adaseal]

The issue is that when I try to create the keys it tells me the feature is disabled due to policy. We can't seem to disable that policy. Right now the plan doesn't include support.. the "free" version. I need the next level up, so I can open a support ticket to figure out how to remove this policy. 

[DamianS]

Hello @adaseal ,

Please check following links. This topic is frequently discussed here on community 🙂 

Global enforcement: https://cloud.google.com/resource-manager/docs/secure-by-default-organizations 

Similar case: https://www.googlecloudcommunity.com/gc/Cloud-Hub/Unable-to-disable-the-Disable-Service-Account-Key-... 

medium.com article: https://medium.com/google-cloud/troubleshooting-101-solving-the-service-account-key-creation-is-disa... 

--
cheers,
Damian Sztankowski
LinkedIn medium.com Cloudskillsboost Sessionize Youtube

[mcbsalceda · Accepted solution]

Hi @adaseal,

It looks like you’ll need to sign up for a support package to get further assistance. I’d recommend checking out Cloud Customer Care for more details on support options and how to get started. 

Was this helpful? If so, please accept this answer as “Solution”. If you need additional assistance, reply here within 2 business days and I’ll be happy to help.

[adaseal]

That did it! Different link I was able to add the plan. THANK YOU!