Empty crashlytics template in Looker Studio

[unaipm]

Hi everyone,

I am successfully exporting my Crashlytics data to BigQuery, and tried to export it to the provided Looker Studio template in the documentation. (https://lookerstudio.google.com/u/0/reporting/10TMAKxL0ZxcNGTLDQy1LAF5V7uNDYxRC/page/1xZU/preview?hl...)

The issue is, when selecting 'use my own data' and my crashlytics table, (selecting default), i get all errors and no data is displayed, like this:

Where I get all 'Unknown data source' messages. How can I use the template?

Thanks in advance,

Unai

[Aris_O]

Hi @unaipm,

Welcome back to Google Cloud Community.

Just like crash reports, you can embed logs and custom keys to add context to the NSError. However, there is a difference in what logs are attached to crashes versus logged errors. When a crash occurs and the app is relaunched, the logs Crashlytics retrieves from disk are those that were written right up to the time of the crash. When you log an NSError, the app does not immediately terminate. Because Crashlytics only sends the logged error report on the next app launch and must limit the amount of space allocated for logs on disk, it is possible to log enough after an NSError is recorded so that all relevant logs are rotated out by the time Crashlytics sends the report from the device. Keep this balance in mind when logging NSErrors and using logs and custom keys in your app.

Here are some reference that might help you.
https://cloud.google.com/bigquery/docs/transfer-troubleshooting?_ga=2.207506003.-1362987118.16807088...

https://firebase.google.com/docs/crashlytics/customize-crash-reports?platform=ios

[unaipm]

Hi Aris_0,

I am not having any trouble with NSErrors or data transfers. As I said, my data transfers work fine and I get all the data in BigQuery.

The problem is that when using the Crashlytics template in Looker Studio, when selecting 'use my own data' and my crashlytics table, (selecting default), i get all errors and no data is displayed, in all the graphics I get 'Unknown data source' messages. How can I use the template?

[anuragjain]

I'm also getting same error. The data exports are working correctly and I can even query the data, but report doesn't work.

[Strebor]

I am getting this problem too - I have successfully linked Firebase Crashlytics to BigQuery and can query live data. But when I try to link the BigQuery tables to Looker, it seems to link and then I get the same errors as you are seeing where it cannot find the data source.

Really frustrating! I've tried setting up additional replicas in case it was geo-location problem but I cannot seem to make Looker work with Crashlytics tables - however it does work fine with Firebase linked analytics tables! Go figure.