Unable to View BigQuery Editor

[_arpitsharma_]

Hi,

I am trying to use BigQuery Soundbox but am unable to access the BigQuery explorer pane and editor tab after creating a project. Can someone please provide a reason as to why this is happening and how to correct it? PFA the image.

[ms4446]

Here are a few steps you can take in trouble shooting this issue:

Step 1: Clear Cache & Browsing History in Chrome

The first step in troubleshooting is to clear your browser's cache and browsing history. This can often resolve issues related to loading or accessing certain web elements.

Instructions:

1. Open Chrome.
2. Click the three-dot menu icon in the top-right corner.
3. Go to "More tools" > "Clear browsing data".
4. Select "Browsing history" and "Cached images and files".
5. Click "Clear data".

Step 2: Try Accessing BigQuery in Incognito Mode or on a Different Device

If clearing the cache and browsing history does not resolve the issue, the next step is to try accessing BigQuery in incognito mode or on a different device. This can help determine whether the issue is related to specific browser settings or extensions.

Instructions for Incognito Mode:

1. Open Chrome.
2. Click the three-dot menu icon in the top-right corner.
3. Select "New incognito window".
4. Try accessing BigQuery in this new window.

Instructions for a Different Device:

1. On a different device, open your preferred browser.
2. Navigate to the Google Cloud Soundbox.
3. Try accessing BigQuery.

[NadineM]

Hello,

I have the same issue as the original owner of the thread. I see the same empty screen when accessing BigQuery in regular Chrome mode from my main account. Deleting Cache didn't solve the issue.

However, I can access the BigQuery via Incognito mode. And also with a different Google account in regular Chrome mode.

I don't fully understand this, and working in Icognito Mode can't be the solution for lifetime.