OAuth Consent Screen Verification taking months

[devrfr]

Hello! I submitted the OAuth consent screen verification for my app through Google Cloud Console over 2 months ago even though the standard timeline mentioned in your documentation indicates 4–6 weeks for completion. This delay is significantly impacting the app's functionality and its deployment schedule.

I have not received any updates or additional requests from the verification team regarding the progress of my submission. I'm not sure what to do next, when i go on https://console.cloud.google.com/ it's asking me to pay... to get help ("view support offerings"). And even when i try to pay (I'm desperate at this point), it says I'm not eligible so I'm stuck with 

Basic Support

[francislouie]

Hi @devrfr,

Welcome to Google Cloud Community!

A potential relevant thread might be similar to your concerns. As per @zooapk, 

• To get in touch with the Trust and Safety team at Google, you can follow these steps:
• Visit the Google Developer Console: https://console.developers.google.com/
• Sign in with the account associated with your web app's developer account.
• Navigate to the "Help & Support" section, usually located in the top-right corner.
• Select "Contact support" or a similar option.
• Choose the most relevant category, which in this case would be "Account issues" or "Developer account verification."
• Provide a detailed description of your issue, including your request to contact the Trust and Safety team.
• Submit your request, and Google's support team should respond to you shortly.

Additionally, please check your junk or spam folder, as follow-up emails may come from  api-oauth-dev-verification@google.com. 

For more detailed guidance in relation to support offerings, please contact Cloud Billing support.

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