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Hi, so this is about the most frustrated I've ever been with customer service. I've got admin rights on dozens of google accounts and use the platform a lot. But I have one client with a brand new google workplace account and I'm baffled...
I have full Super Admin access to the account.
We have a simple google workspace account and neither of the Super Admins are able to:
1. Create service account keys in google cloud due to an organisation wide policy.
2. Edit, list or troubleshoot policies
3. Purchase support.
All we need to do is turn off this policy:
'lam. disableServiceAccountKeyCreationโ
But neither of our super admin accounts can edit or even troubleshoot policies.
This is very unusual, we run dozens of google accounts for our customers and we have never had this issue.
For reference, we are trying to create a service account key to enable Synology active backup to function with this client. Also neither of the admins are able to purchase a support plan because they do not have the rights to do that! Baffling!!!! I"ve tried adding organisational policy admin rights and key admin rights to the global admins but I still can't create a simple application key for a project...
Has anyone seen this before?
