GKE Cluster not loading

[mla]

Hi
We just found out, that we lost connection to our paid GKE. It seems like it is not possible to write a support ticket about it - unless one subscribe to paid support. When trying to subscribe for paid support I get an error.

How does one get help when all is falling apart?

[lawrencenelson]

Hi @mla,

I'm sorry to hear that you're having problems with GKE and when creating a support ticket. Before purchasing a support plan, there are some prerequisites that you need to set up[1]:

• You must have a Google Cloud organization, and the Organization Administrator (roles/resourcemanager.organizationAdmin) role for the organization.

  To create an organization and add the role, visit Creating and managing organizations.

  If you don't have the role for an existing organization, contact an Organization Administrator for access.

• You must have the Support Account Administrator (roles/cloudsupport.admin) role. To learn how to assign yourself the role, visit Access control.

• You must have a Cloud Billing account to fund the Standard Support base fee. To create an account, see Create, modify, or close your Cloud Billing account.

You may review the following documentation for the full details - Purchasing and setting up Standard Support

Please let me know if that was helpful. Thank you! 😃

[1]. https://cloud.google.com/support/docs/purchasing-setting-up-standard#before_you_begin

[mla]

Thanks but already knew that.

How does one resolve this?

"Your account has been closed. ... Contact support for further assistance." But please tell how do "you"/I contact support for such an issue?

[garisingh · Accepted solution]

You can try https://support.google.com/cloud/contact/cloud_platform_suspensions