Getting SAS support?!?!?!

[Targul]

So how do we get support for our current SAS service?

As an organization, we already have to pay a monthly fee for each device registered with the SAS database, I should be able to ask questions in an easy way without spending 30 mins googling how to get support inside of the SAS Portal.

The ! in the upper right hand corner takes me to some google cloud support deal that does not allow me to ask a basic question to a support person. 

This is the most confusing system I have ever seen. I just want to be able to ask a simple set of questions to get support for our SAS portal and PAL channel assignements.

Now I am getting desperate and reaching out on this forum site since there seems to be no real direct answer.

[James_S]

@Targul 

Hi there,

1:1 technical support for Google SAS is now available through GCP.  For further details, please see Support for Google SAS.

[Targul]

Been to that link and it does not tell you anything at all. That is why I am here.  I says to come here or go for more support with using SAS and Citizens Broadband Radio Service Devices (CBSDs), visit the Google Customer Care page to do things like file a support case or contact sales.

I am not running a google cloud server or service. I just want to ask questions and get help with the SAS and our PAL channel assignments. 

I do not see anywhere I can file a support ticket and the contact sales takes me though a stupid AI that never gets me to a real person to answer my questions on how to get support.

That all feels like the wrong place to get support for Google SAS.

The only thing I can see is paid support services for a system we already pay to use. I have questions about PAL channel assignments in specific counties that are all assigned and handled by the SAS database administartors which are Google and Federated.

[James_S]

@Targul 

1:1 technical support for most SAS issues has moved to a paid model through GCP Support, though you are always welcome to post on the Community Support Forum for free support from our product experts. However since this is a PAL related issue, please reach out to sas-support@google.com for additional assistance. Please indicate in your initial email that you were directed to reach out via the community forum, and disregard any auto-reply you may receive at first.

[Targul]

Email has been sent with the questions that I am trying to get answered.

As a follow-up to "the 1:1 technical support for most SAS issues has moved to a paid model through GCP support"
Wouldn't it make sense for the companies that are paying hundreds of dollars a month for SAS CBSD access charges to automatically have basic tier access that is the $29/month or 360/year? That would have saved a lot of back and forth, misunderstandings and general confusion/frustrations about getting basic answers resolved. 

Just some food for thought.

Thanks.