Help Needed: Unable to Access JATOS Instance and Recover Research Data

[abaanggg]

Hello,

I am facing an urgent issue with accessing my JATOS instance, which contains critical research data. Here are the details:

Issue Description:

1. My JATOS instance was previously accessible at http://34.67.243.56:9000/jatos.
2. I suspect the issue arose due to an expired payment method, which I recently updated.
3. After updating, I noticed that the external IP may have changed.
4. I tried accessing the suspected new IPs:
   • http://34.101.102.116:9000/
   • http://34.128.91.249:9000/
     But neither worked.

Actions Taken:

1. Checked All Instances: I reviewed all active VMs in my GCP projects but couldn’t find any instance with JATOS or access to port 9000.
2. Firewall Rules: Verified firewall rules to ensure port 9000 is open.
3. Activity Log: Looked for deleted instances but couldn’t locate relevant logs.
4. Persistent Disks: Checked for detached disks or snapshots but didn’t find anything.
5. Billing: Reviewed billing reports but didn’t identify any clues about the missing instance.

Request:

1. How can I locate the VM or project hosting the JATOS instance?
2. Is there a way to recover data if the instance was deleted or the external IP reassigned?
3. Are there any other steps I can take to troubleshoot and regain access to my JATOS data?

Thank you for your assistance!